In accordance with Article 8 of our Terms and Conditions, the recipient who receives the delivery must carry out care checks of the apparent state and compliance (number, type, size…) of the goods and packages sent, in accordance with the information of the delivery order, before dating and signing it with the driver. The recipient should report any damages to the driver and co-sign the delivery order fully and completely.
If relevant, the « observations » aim to prove the existence of damages or loss at the time of delivery.
The recipient should confirm these « observations » to Art Régie Transport.com and the transporter (whose name and contact details are on the delivery order), by a registered letter with acknowledgment of receipt, within three working days of delivery. The recipient who takes delivery without « observations » should receive goods corresponding in all respects to the statement in the delivery order. In this case, if the recipient notices any damages to goods during transportation after delivery, it is their responsibility, according to the procedures of Article 133-3 of the Commercial Code, to address to Art Régie Transport.com and the transporter (whose name and contact details are on the delivery order), the “observations” accounted for within three working days of delivery by a registered letter with acknowledgment of receipt, proving the responsibility of the transporter. Otherwise, it should be noted that no warranty action could be carried out against Art Régie Transport.com or its substitutes.